The NDIS encourages participant’s to have a service agreement in place with each of their chosen service providers. This agreement is a way of setting out the expectations between a participant and their service provider and should include information such as:
- What services will be provided
- Frequency of the service
- The roles and responsibilities of both parties
- How to resolve any problems
- What happens if you or the provider wish to change or cancel the agreement
- What happens if you or the person providing your support is unable to keep the scheduled appointment
Although not mandated by the NDIS, service agreements are not only a great way of setting the expectations between participants and providers, they also act as a great budgeting tool showing the total cost of the services agreed to. A service agreement will assist with ensuring the funding allocated in a plan lasts for its duration. If you have any queries in relation to the cost of services and the impact this will have on your budget.
Unsure about the information contained in one of your service agreements? We are here to help!
